Dear Time...

I had one question when I got up this morning and that was, WHERE THE HELL DID THE WHOLE SUMMER GO??

Seriously, how could it have flown right by me without my noticing?

It was apparently moving at the speed of light because I didn't even feel the breeze as it rushed by.

Maybe it was because it rained every day except for 3 during the entire month of June.

Or because our first day that the temperatures went over 90 degrees was in August.

But sigh, camp is almost over for the kids - only one more week.

Which means that I only have one more week of freedom between the hours of 9am and 430pm. And probably only one more week of finding Camryn asleep in her bed at 6pm and having her sleep until the next morning until 730 or 8am.

Soon they'll be back in school. And we'll be waiting for the school bus again every morning.

I'll be the mom of a first grader. A first grader who will be getting some serious homework this year.

And then the weather will get cold. We'll probably skip fall again and then all of a sudden we'll be knee deep in snow.

Why is it that as soon as I had kids, time just started to fly?

I feel so super young, but numbers don't lie. And my number isn't super low anymore.

So here's my plea.

Dear Time,
Please slow down. Just a little bit. Let me appreciate and enjoy my kids while they're young because if you keep going as fast as you are, I'm going to turn around soon and they will be gone. So if you could just slow down a little bit, I'd really appreciate it. Let me feel the breeze as you pass by. Pretty, pretty please? Thanks.

Love,
Amy

Grand Plans

At the beginning of the summer, I went for a physical and realized that my current weight equals my weight when I was 8 months pregnant with Aaron. Not so good. I then realized that that is a great reason why my clothes don't fit how they used to. So at the start of the summer I had grand plans to start exercising.

I bought two new exercise "games" for the Wii Fit. Yes, the one that I made my dad stand on line to get one day while I was at work. And yes, the same one that I've used probably about 6 times in the past year. I bought these two "games", used one about 3 times and returned the other one.

I thought about joining a gym for the summer. That's pretty much as far as I got with that because I didn't want to spend a lot of money.

I thought about buying a treadmill. Then I remembered the elliptical that we bought on Craigslist a few years ago and how although it made a great decoration, we used it about 3 times before it sat in our den for the next 18 months. I did though enjoy the $250 we got for re-selling it on Craigslist.

Then I saw a TV ad for Planet Fitness and how they were offering a one year membership for $99. I figured there had a to be a catch (like the commercial that screamed a $10/month, no contract offer from Lucille Roberts which apparently included a $199 membership fee if you didn't want to sign a 2 year contract). One Sunday morning, I went in to visit Planet Fitness. It was just what a wanted - about 100 treadmills, ellipticals and arc trainers. So I joined. My plan truly was just to go every day, do the treadmill for 30 minutes and leave.

The first week went swimmingly. Hubby was home on vacation from work, so I left the kids with him while I went to workout for an hour at the crack of dawn 7am every day of the week.

The second week with him back at work, my early morning workouts were a thing of the past. I then started going after I put Camryn on the bus for camp at 930am. Only issue was that by the time I got there, worked out, came home, showered and got dressed, it was between 11 and 1130am. Not an issue for most, but I have to work!

Last week I went 3 times and both days on the weekend. 5 days in a week, not so bad.

This week I had fantastic intentions to go every day again, but I think I went twice.

Sigh.

I think I need a pep talk. Somehow I doubt that sitting at my computer working will help my ass to shrink any.

Customer Service Strikes Again...

At the end of the school year, I posted here about an awful experience I had in a local retail store and wondered what happened to customer service. Today I learned that lousy customer service does not discriminate against large corporations.

In 2005, I was an employee of Cablevision, our major cable company here on Long Island. When I decided to leave the company, our family said au reviour to our employee perks of free cable, internet and telephone. We decided to change the account over to my husband's name, making him a new subscriber and therefore eligible for introductory rates. For some reason still unknown to us, Cablevision insisted on sending a tech out to our house to work on the account's name change. Even the tech had no idea why he was here and due to errors in the main office, he wound up spending the day and part of the evening with us - he was here for more than 4 hours! Soon after this very long afternoon, we decided to scrap Cablevision and move to the other side. We became customers of Verizon Fios. And the story begins....(right, the above had nothing to do with the awful customer service I'm ranting about today, it was just background!)

ClearlyI think our first mistake was signing up with one of the sales people who walk around neighborhoods knocking on doors selling the service. At sign up we were promised a $100 American Express gift card and a $150 Target gift card to be received within 60 days of installation. A few weeks later, we had the installation, which went relatively well.

After about 6 months and we hadn't received either of the promised gift cards, I started to call Verizon. Do you have any idea what it's like to try and get someone on the phone there? It's more than tough. I finally got a woman named Mrs. Brown on the phone who asked me to fax over the sales slip. I did. About 25 times over the next 6 months and for some reason, they would never receive it. Which generated another call to Mrs. Brown, another request to fax over the paperwork, another faxing of 5 fronts and backs of papers, and another result of nothing. At some point, Mrs. Brown transferred departments or left the company stopped taking my calls. The whole calling and faxing and refaxing and calling back had turned into almost a part time job for me, one where I had well earned the $250 in gift cards about 10 times over. To be honest, the whole cycle was so infuriating to deal with on a daily basis that I just wound up dropping it and forgetting the whole thing. 1 point for Verizon!

About six months ago, a salesperson from Cablevision came knocking at our door. We talked, I found out the "deal" he was offering and immediately called Verizon to let them know, hoping that they would save us from their competition and match the price. The woman on the phone expressed her "I'm sorry's" and told me how important we were as customers to Verizon, especially given the state of the economy. By the end of the conversation, this very nice woman wound up giving us enough discounts to beat the competitor's offered price by about $10/month. Perfect. 1 point for us!

Come last week, the honeymoon was over. I received that bill and read something that I was never told - the discounts we were given were to last for 6 months. 6 months that clearly were up, as our bill was now well over what we've been paying. In my mind I started figuring out how much time this was going to take, but thought it wouldn't be a big deal, another call to Verizon, another discussion about how they don't want to lose customers as clearly the economy is not much different than it was 6 months ago, they would reinstate the discount and we'd all be happy. Right?

Wrong. Really, really, super wrong. The rep I spoke to on the phone did not hesitate to tell me that there are no longer any promotions being offered that we were eligible for. I explained to her the situation that occurred 6 months ago and how at that time there were no promotions either but that Verizon doesn't like to lose customers so they were able to compromise and keep us on. The conversation was absolutely futile and in the end, I told her that although I am sure she is doing her job, I can't imagine that Verizon would want to lose a customer for $30/month and I'd like to talk to someone else that would be available.

After another 15 minutes some fantastic hold music, a supervisor gets on the phone. I quickly go through the same conversation with her and she tells me the same thing. "There are no promotions that you are eligible for." I'm still not quite sure what that means but I did voice the same reasoning I had used on the other rep, that I can't imagine how 6 months ago we were so important to Verizon and now they were willing to lose us for $30/month - customers who use every service they offer, phone, television, internet, cell phone service. So what did she say next?

Ready?

She said, "If you'd like, I can cancel your service for you right now, effective immediately so that you could switch to Cablevision."

Huh? I have to say that I didn't even know what to say. I managed to get out that I would have my husband call Verizon at a later date, thanks for your help.

As I hung up the phone, I was puzzled. Has Verizon recovered so well in this crazy economy that they train their customer service reps to offer to cancel service for their customers? Very interesting tactic, I hope it works well for them.

For us, we're looking at our different options but I will say that Verizon has been extremely disappointing. On the bright side, now that my level of loyalty to Verizon's has significantly decreased, iPhone here I come!

Wordless Wednesday

Parental Decisions - Good or Bad?

Admittedly, I am a big fan of TV courtroom dramas. I used to love The Practice, LA Law and Raising the Bar is one of my current favorite shows - you get it. One of the reasons why I think I enjoy these types of shows is because they seem real. So many of these cases could happen in real life, making the shows feel not as contrived as other shows on TV. I recently watched an episode of Law & Order: SVU and right now, I'm not sure how I feel about what I saw.

As the episode started out, all signs were pointing to the SVU team being faced with a case that mimicked the Casey Anthony case currently going on down in Florida, where a young mother is accused of murdering her toddler daughter. The rest of the eipsode is outlined by the following bullet points, to avoid confusion.

• A young mother saw a rash on her infant daughter, who was cranky and irritable. The mother then put the baby to sleep for the night.
• In the morning, the mother found the baby dead.
• The mother was accused of killing the baby until the autopsy results showed that the baby died of encephalitis (swelling of the brain) caused by a case of the measels.
• The detectives went to work to track down the person who passed on the measels to the baby girl, and found that it was a young boy who had come into contact with the baby at a local park.
• In speaking to the mother of the young boy, the detectives found that the young boy had the measels and got well.
• They also found that the young boy was not vaccinated against the measels, or anything, because his mother feared the long-term effects that vaccinations could cause her son. She felt that it was healthier for her son to grow up without receiving any vaccines. The little girl who died was not vaccinated because she was not old enough to have received the vaccine to fight the measels.
  
• The police then decided to arrest the mother of the little boy for negligent homicde, stating that her holding vaccines back from her son caused the death of this little girl and that she should be held responsible.
  

However, I also know people who choose not to vaccinate their children. I have friends who choose not to vaccinate their children. I have friends who choose not to be open about the fact that they do not vaccinate their children for fear that their family will be ostracized within our community. I have friends who do vaccinate all of their children and have friends who have vaccinated their first child and not their second.

Both of my children are vaccinated. For me, vaccinating my first child was not a conscious decision that I made, because no one ever took the time to educate me that I was entitled to make this choice. As a first time mom, my doctor told me it was time for x and y vaccination and my son got them and that was it. To be honest, I am not sure that I would have chosen any differently had I known. With my daughter, I was a little bit more educated and knew that it was my choice and I did choose to vaccinate her as well.

The media is in a frenzy about vaccinating children, discussing time and time again how vaccinations are the cause of other health issues, a major one being varying degrees of autism. Although the drug industry, doctors and many others refute this claim, many others stand by their opinions.

All of these thoughts bring me back to the show I watched the other night and have me pondering the answers to some pretty important questions for and against each side. Isn't it a basic right that government should not exercise their will over out own bodies? And don't parents have a right to do what they feel is best for their own children, to extend their beliefs to their children? This includes making the decision to have your child vaccinated or not. But on the other side, aren't parents who choose to vaccinate their children entitled to know that their children are safe from these diseases?

This post is so open ended with no real conclusion. The episode did bother me, more because the mother of the little boy was arrested for making, what she felt, the right decision for her family. Anyone care to weigh in on this?

She Said What?

When I was in high school, I worked in retail. First I worked as a cashier in the neighborhood supermarket, then I moved on and worked in a stationery store for a number of years. When I was in college, I worked summers at Old Navy and then as a receptionist in a hair salon. Through it all, I was always taught one thing by the person I worked for - always treat the customer nicely, even if they are the worst customer you've ever had. Smart thing to teach to someone who works for you in retail, someone who is representing you to your customers. It really should be the number one rule in any retail store. Today really had me wondering.

A few months ago, I went into this store with Camryn and my mom. Camryn is 3 years old and wants to touch things. Okay, she wants to touch everything. I tell her no, show her what she can and can't touch, always teach her to treat other people's things with respect and she's generally okay. This time, she was fine and we were there for a long time. The woman who worked there was very nice to us and to Camryn, talked to her, played a little, just generally nice. We bought our stuff, spent a significant amount of money and left.

This morning I realized I need to get gifts for Camryn's teachers and figured I'd go back to that store, but this time, it was just me and Camryn. As soon as we walked in, it was a different experience. Same lady working there, only this time, well, she wasn't all that nice. She was clearly less than thrilled that Camryn was in the store, even though she wasn't misbehaving in any way. I asked her where I could find good teacher gifts and she waved her hand toward a corner and said, "There's stationery over there," and then turned around and walked away to sit behind the cash register. Thanks for the help. I looked around a little bit and Camryn saw a small teddy bear sitting on a teddy bear sized couch next to a display of shoes and sat down to play with it. She was sitting very nicely and playing for about 5 minutes when she got up to tell me something and accidentally left the teddy bear on the floor instead of seating it back on it's chair. Before I could even tell her to put the teddy bear back on the chair, the woman comes out from behind the register in huff, comes over to me and says pretty loudly, "You know, she really can't just leave these things on the floor like that." Wow, really? I said to her, "I was just about to tell her to put them back, sorry," but before I could, she rolled her eyes and picked up the teddy bear, bringing it behind the cash register with her so Camryn couldn't touch it again.

As tempted as I was to just walk out the door, they did have gifts I wanted to buy at pretty decent prices, so I picked up Camryn and held her the rest of the time I did my shopping. All 31 pounds of her. I picked out three gifts for her teachers (you can see them here and here) as well as a pair of shoes for me (greatest flip-flops ever) and brought everything to the counter. I waited about 10 minutes while she helped another woman and then it was our turn. She rang our items up, we paid and she handed me the shopping bag. Unfortunately, my credit card decided that they needed additional authorization on this transaction so she had to call the credit card company to get the number to put the charge through. Transaction done, thank you - I really couldn't wait to get out of the store.

"Oh, wait," the woman says. "I forgot to add this," holding up (of course) the most important teacher gift that we had wanted to buy. She then goes on to say, "You don't really need it, do you?"

What?? Yes, she really did say that. If you think you didn't read that correctly (because I certainly thought I didn't hear it correctly), she said "You don't really need it, do you?"

"Yes, actually I do need to buy it," I told her.

Her reply? "Really? You know we're going to have to go through this whole thing all over again, right?" By whole thing she meant swiping my credit card. I didn't realize it was that hard to do.

Now the ridiculousness of the whole transaction is killing me, because I am about 98% ready do say forget it and just walk out the door. But that would mean taking Camryn to yet another store, picking something out, paying - basically going through this whole day again, just for one thing that I had already picked out! Talk about frustrating - I'm thinking about how I am standing here, holding Camryn and trying to explain to this woman why I need to buy something I had only not bought the first time due to an error that she made!

Biting my tongue, I said, again, "I do need to buy it," and she rolled her eyes and rang it up. When I was done, I took my things and walked out the door.

I know I'm not alone in having a bad experience in a retail store, but this annoyed me on a few levels. First and foremost, this employee was no teenager. Although she behaved like she was about 16 years old, she was a grown woman, probably in her early to mid 60s. Certainly she should know proper manners. Second, the last time I was in this store and spent a significant amount of money, she didn't care that Camryn was playing with a teddy bear on the floor. This time, it seemed like she couldn't be bothered with my lower spending. Right now, one side of my mind says that I should never step foot in this store again, while the other side says that I probably will find myself there again because of the things they sell.

At the end of the day, what did I learn? Something not so new - some people just aren't that nice. Or maybe she was having a bad day. I like to give people the benefit of the doubt, but this one is tough. As a business owner, I like to think that the people who are out there representing me are treating people the way that I would think they should be treated. But I do know that one person's bad experience with a business can cause that business to lose more than the one customer, a situation I'd never want to be in myself.

Man Up Little Boy!

On Friday night, Craig took Aaron to the Long Island Ducks baseball game. I've never been, but they are a minor league team and the games are supposed to be geared towards the kids and really super fun. So when Aaron's school sent home a flyer that they were having a group ticket sale for Friday night's game, I sent in a check and bought 4 tickets thinking it would be a great family night. Well, you know what they say about the best laid plans right? Ya, G-d was certainly having a good laugh at my expense. With Camryn skipping her nap two days in a row, a 7pm baseball game with a 60% chance of rain and thunderstorms forecasted was not my #1 choice of place to take her. So with me and Cam sitting this one out, Craig and Aaron had a boys night with the Ducks.

For me, taking my kids anywhere is always stressful. Why? Because I want them to behave. No, change that. I expect them to behave. I am certainly no drill seargent and my requirements are not too much. Don't scream at the top of your lungs. Don't run around like an animal. When in a restaurant, don't go under the table. And when I say something, listen. Understandably, 6 year olds and 3 year olds don't listen 100% of the time. Like I said, I'm no drill seargent - a 50% success rate would make me happy. But when in public, listen to me when I tell you something. And knowing in advance that that most likely is not going to happen usually stresses me out before we're even out the door. Craig though is different. The antithesis of my Type-AAA personality, he's laid back. Sometimes it irritates me how laid back he is. It takes alot to get him riled up. So when he came home from the baseball game on Friday night with a look on his face like he was ready to clobber someone with his own baseball bat, I braced myself. Because he'd already had a 30 minute car ride to get over it and he so clearly wasn't.

For the next 20 minutes, I listed to why he was so mad. Did Aaron run around like an animal? No. Streak across the baseball field? No. Not listen? No. What then? He cried. Four times. So hysterically that every single person sitting in the section stared. And stared. And kept on staring. For a long time. And the worst part? The crying was for absolutely no reason. As Craig is relaying the goings on of the night, I'm slowly coming to realize why he's so pissed off. Because for someone who absolutely hates to be the center of attention, he had the entire section of the stadium staring at him 4 separate times while Aaron hysterically screamed his head off. I understood that if Aaron had actually been hurt or anything that warranted hysteria, Craig would not have cared who was looking at him. But for no reason? He was absolutely mortified.

I'm sure that those reading this (all three of you!) are on the edge of your seats wondering why all the crying. The first time, he legitimately got hurt. The other three times, in order, were:

1. He wanted ice cream. And then he didn't like the flavor ice cream that he got.
   
2. He wanted a t-shirt.
3. He couldn't decide whether he wanted to sit with his friend and her dad or go with Craig to the bathroom.

Basically, he was acting like a brat. A giant spoiled brat. A giant spoiled brat who is about 3 years old. Not 6 and in kindergarten. But this is Aaron. The sweetest little boy in the world, so cute, nice and funny, but man, a total infant. At home, if he wants something and we say no, he cries. I'm talking anything from wanting to watch tv to wanting a snack to wanting to go outside. We're at the end of our rope with the crying - so close to the end of our rope that the other day I actually looked at him and said, "Man up, Aaron." Seriously. I told a 6 year old kindergartener to man up. Because I can't take the constant crying.

Our current solution is just to ignore it. Let him cry. I'll send him to his room until he's done crying because I just can't take the sound of it. But when we're out in public, it's a problem. Like Friday. Poor Craig. I don't think we'll be seeing the Ducks again this season.